Help & FAQs

At Pro Tree Supplies, we are dedicated to providing top-quality tree trimming equipment, including wood chippers, stump grinders, brush chippers, and log splitters.

Our wide selection of products is sourced from industry-leading manufacturers, ensuring that you get durable, reliable equipment designed to meet your toughest challenges. Our team works hard to deliver outstanding customer service, competitive prices, and expert advice on every purchase. For more information about our company, visit our About Us page.

Yes, we are proud to be authorized dealers for all the brands we carry. This means that every product you purchase from us is backed by full manufacturer warranties, ensuring that you receive authentic, high-quality equipment. Our partnerships with trusted brands allow us to provide the best customer support and access to manufacturer resources.

We take privacy seriously and follow strict guidelines for collecting and using your personal information. When you place an order or interact with our site, we collect details such as your name, address, payment information, and browsing data to process your orders and improve your shopping experience.

We also use cookies to optimize the site and analyze usage. Your data is shared with trusted partners like Shopify for processing payments and managing orders. For more information, visit our Privacy Policy.

When you place an order, you will immediately receive an order confirmation email. This email includes your order details and confirms that we have received your order in our system. We will pre-authorize your credit card and begin preparing your order for shipment. If you don’t receive the confirmation email, please check your spam folder. If it’s still missing, contact us at support@protreesupplies.com for assistance. For more details, visit our Shipping Policy.

Yes, you can cancel or modify your order as long as it hasn’t shipped. Once your order has shipped, cancellation is no longer possible, and you will need to follow our return process. For custom or made-to-order items, cancellations are not possible once production begins. Please reach out as soon as possible if you need to make changes to your order. For more details, visit our Cancellation & Returns Policy.

Absolutely! We offer free curbside shipping on all orders within the continental USA. You can also upgrade to Threshold or White Glove delivery for an additional fee. For more information, visit our Shipping Policies.

Typically, orders ship within 5 business days if the item is in stock. Once your order ships, you’ll receive tracking information via email within 24 hours. Delivery times depend on the shipping method you choose and your location. Standard delivery usually takes 5-15 business days after shipment. If you need expedited shipping or have a specific delivery request, please contact us before placing your order. For more details, visit our Shipping Policy.

You will receive an email with your tracking number as soon as your order ships. The tracking number will allow you to monitor the status of your delivery in real time. If you don’t receive a tracking email within six business days, please check your spam folder or contact us at support@protreesupplies.com.

At Pro Tree Supplies, we offer flexibility when it comes to your order. You can cancel your order for free anytime before it ships. If your order has already shipped, you still have the option to return it within 30 days of delivery.

For returns, you’ll just need to cover the return shipping costs. We’re here to make the process as easy as possible—simply contact us to initiate a return or cancellation.

If you have any questions or need assistance, reach out to us at support@protreesupplies.com

For more information, visit our Returns Policy.

If your order arrives damaged, it’s important to document the damage immediately. Take photos of the damaged product, packaging, and shipping labels, then contact us at support@protreesupplies.com within 24 hours. We will assist you in filing an insurance claim and arrange for a replacement or repair. Damaged claims must be reported promptly to ensure coverage, so please inspect your items as soon as they arrive. For more information, visit our Damaged Items Policy.

We offer a wide range of payment methods to suit your needs, including all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and Facebook Pay. For customers looking to finance their purchases, we provide flexible payment plans through Shop Pay Installments, allowing you to pay over time. We also accept PayPal and offer financing options through Pay in 4 for interest-free payments. Learn more about our payment options in our Payment Methods section.

Yes! We offer financing options through Shop Pay Installments, where you can split your purchase into 4 interest-free bi-weekly payments or choose monthly payments over 3, 6, or 12 months, depending on the total amount. Financing is available for purchases between $150 and $17,500. You can apply at checkout without impacting your credit score. For more details, visit our Payment Options.

For bi-weekly payments using Shop Pay Installments, your credit score will not be affected. However, if you choose monthly payments, your credit score may be reported to a credit bureau. Financing approval is based on your credit profile, and you can check your eligibility at checkout.

Yes! We are committed to offering the best prices on the market. If you find a lower price from another authorized retailer, we’ll match it—and for products over $2000, we’ll beat it by $50. To take advantage of our Price Match Guarantee, simply provide proof of the competitor’s price, such as a screenshot or invoice. For more details and conditions, visit our Price Match Policy.

Yes, all of our products come with manufacturer warranties. These warranties typically cover defects in materials or workmanship. Warranty coverage varies depending on the brand and product, so be sure to check the individual product page for specific warranty information. If you have any questions about a warranty or need to make a claim, please contact us for assistance.

Warranties cover defects that occur under normal use. If your product stops working properly due to a defect, you may be eligible for a warranty claim. Warranties do not cover damage caused by misuse, improper installation, or normal wear and tear. For more details on what is covered, visit the product page or contact us for help.

We collect personal information necessary for processing your orders, including your name, billing and shipping addresses, and payment details. We also collect data about how you interact with our site, such as browsing activity, search terms, and product views. This helps us improve your shopping experience and tailor our marketing to your preferences. For more details, visit our Privacy Policy.

Yes, we use industry-standard encryption and security measures to protect your personal information. We only share your details with trusted service providers, such as Shopify, to process orders and payments. Your privacy is important to us, and we will never sell your personal information to third parties.

Yes, we use cookies to enhance your experience on our website. Cookies help us remember your preferences, track your shopping cart, and analyze site traffic. You can manage your cookie preferences in your browser settings, but please note that disabling cookies may affect your ability to use certain features of our site. For more details, visit our Privacy Policy.