This Privacy Policy outlines how Pro Tree Supplies & protreesupplies.com (referred to as the “Site” or “we”) gathers, utilizes, and discloses your personal information when you visit or make a purchase from the Site.
Collection of Personal Information
When you visit our Site, we collect specific details about your device, your interactions with the Site, and data necessary to process your purchases. Additional details may be collected if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual. Below is a list of the types of Personal Information we collect and their purposes.
Device Information
- Examples of collected Personal Information: web browser version, IP address, time zone, cookie data, sites or products viewed, search queries, and interaction with the Site.
- Purpose of collection: to ensure the Site loads properly and to analyze Site usage for optimization.
- Source of collection: automatically gathered through cookies, log files, web beacons, tags, or pixels when you access the Site.
- Business purpose disclosure: shared with our processor, Shopify.
Order Information
- Examples of collected Personal Information: name, billing/shipping address, payment details (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services, process payments, arrange shipping, issue invoices/order confirmations, communicate with you, screen for potential fraud, and, based on your preferences, provide product or service information and marketing.
- Source of collection: provided by you.
- Business purpose disclosure: shared with our processor, Shopify.
Customer Support Information
- Examples of collected Personal Information: any details shared during customer support interactions.
- Purpose of collection: to provide support services.
- Source of collection: provided by you.
- Business purpose disclosure: may be shared for service provision.
Minors
The Site is not intended for individuals under 12 years old. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its removal.
Sharing Personal Information
We share your personal information with service providers to help deliver our services and fulfill contracts. For example:
- We use Shopify to power our store. For more on how Shopify handles your information, visit Shopify’s Privacy Policy (https://www.shopify.com/legal/privacy).
- We may share your personal information to comply with legal obligations, such as responding to subpoenas, search warrants, or other lawful requests, or to protect our rights.
Behavioral Advertising
As described, we use your personal information to offer targeted advertisements and marketing communications we think may interest you. For example:
- We use Google Analytics to better understand how customers use the Site. For more details on how Google manages your personal information, check Google’s Privacy Policy (https://policies.google.com/privacy?hl=en), or opt out of Google Analytics here https://tools.google.com/dlpage/gaoptout.
- We share details about your Site interactions, purchases, and engagement with our ads across other websites with our advertising partners. Some of this information is collected through cookies or similar technologies (which you may consent to based on your location).
For more information on how targeted advertising works, visit the NAI’s educational page (http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).
You can opt out of targeted advertising via:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some services via the Digital Advertising Alliance’s opt-out portal (http://optout.aboutads.info/).
Usage of Personal Information
We use your personal information to offer our services, which includes selling products, processing payments, shipping orders, and keeping you informed about new products, services, and offers.
Lawful Basis
If you are a resident of the European Economic Area (EEA), we process your personal information under these legal bases:
- Your consent;
- Performance of the contract with you;
- Compliance with legal obligations;
- Protection of vital interests;
- Task carried out in the public interest;
- Legitimate interests, provided they do not override your fundamental rights and freedoms.
Retention
We retain your personal information for as long as necessary unless you request its deletion. For details on your right to erasure, see the 'Your Rights' section.
Automatic Decision-Making
Residents of the EEA have the right to object to processing based solely on automated decision-making when it has a legal or significant effect on them.
We do not engage in fully automated decision-making that significantly affects customers.
Shopify employs limited automated decision-making to prevent fraud, with no legal or significant impact on you. Services with automated decision-making include:
- Temporary denylist of IP addresses after repeated failed transactions (persisting for a few hours).
- Temporary denylist of credit cards associated with denylisted IP addresses (lasting for a few days).
Your Rights
GDPR
If you reside in the EEA, you have the right to access, transfer, correct, update, or erase your personal information. To exercise these rights, contact us via the information below.
Your data will initially be processed in Ireland and then transferred outside Europe, including to Canada and the US. For more information on data transfers under GDPR, see Shopify’s GDPR Whitepaper (https://help.shopify.com/en/manual/your-account/privacy/GDPR).
CCPA
If you live in California, you have the right to access, transfer, correct, update, or erase your personal information. To exercise these rights, contact us at the address below.
To designate an authorized agent to submit requests on your behalf, please contact us.
Cookies
Cookies are small data files downloaded to your computer or device when you visit our Site. We use different types of cookies for better user experiences, including functional, performance, advertising, and social media cookies. They allow the Site to remember your actions and preferences, reducing the need to re-enter data during subsequent visits. Cookies also help us understand website usage.
We use the following cookies to optimize your experience:
Necessary Cookies
- _ab: Used for admin access.
- _secure_session_id: For navigation.
- cart: Used for the shopping cart.
- checkout_token: Used at checkout.
Analytics Cookies
- _tracking_consent: Stores tracking preferences.
- _shopify_y: Shopify analytics.
The lifespan of a cookie depends on whether it’s a session or persistent cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted (between 30 minutes to two years).
Most browsers allow you to manage cookies through your settings. For more details, visit allaboutcookies.org. Blocking cookies may not prevent all third-party data sharing.
Do Not Track
Currently, we do not alter our data collection practices in response to "Do Not Track" signals from browsers.
For further inquiries, contact us at:
Pro Tree Supplies
- Phone number: +1 (505) 718-1872
- Email: support@protreesupplies.com
- Address: Kanopy Group LLC
1704 Llano St, Office B 3015
Santa Fe, New Mexico, 87505
United States